When you purchase a product that is made-to-order (MTO) , it means the product is not made yet. At GUI Studio, products, which are customization eligible, are labeled as MTO. Meanwhile, standard products, meaning they are not eligible for customization, are in stock for order. For MTO products, the making process begins only after the order is received and confirmed. This has many advantages and, no less importantly, you will get exactly what you want with a tailor-made customization.

Almost all designer products are made-to-order (MTO). You will find a MTO label on the product page, meaning these products offer customization options such as dimensions, materials, etc. Products without the label, you will see their stock availabilities.

You will be able to request for a quote for your customization plans by clicking the quote button on each product page. We will reach out to you as soon as we receive the inquiry.

Please Send an email to sales team with the product's GUI ID. We will provide a personal quote based on your request within 24 hours.

Please requet for your personal quote on product pages or send an email to sales team with product's GUI ID. We will provide a personal quote with a competitive price based on your request within 24 hours.

There is no minimum order value required.

Due to the nature of customized products, manufacturing time may vary as your item is created specifically for you. An estimated making time is stated on each product page. Once you place an order, our team will keep you updated regularily with the latest status.

Shipping address may differ from billing address. If you are ordering with your VAT/Tax/GST number, the billing address must match where your business is registered and with VAT/Tax/GST number stated.

The primary purpose of TAX/VAT ID is to determine whether VAT/GST should be added to your order and at what rate. In some countries, TAX/VAT ID is needed for importation purposes; it is needed to avoid goods being held at customs. Please read our Payment policy.

We accept the following forms of payment:

• Bank transfer. You will receive an email from GUI with specific payment instructions after placing the order.

• PayPal account and Payoneer account.

You can complete the order with the most convenient and safest solution of choice. Payment details and structure will be specified in the sales agreement.

We always give the best effort to respond as soon as possible. Please check the trash folder if you are missing the email. You are also welcome to send an email or Whatsapp us.

Absolutely, we will send you the invoice with sales agreements via email.

It depends on the tax rules in your shipping/registered address. Generally, you will need to pay for the import tax first. Base on your local rules it is possible to claim a VAT refund from your tax authority when the transaction is done.

In general all prices and transactions with GUI are Free-on-Board (FOB). It means overseas transportation expenses or associated fees are not included. But shipping services are available upon request to GUI's sales team with service fees. The fee is calculated based on your order. Please note: GUI will be free of any charges or responsibility over events, loss, or any and all damages, during or after transport or installation.

If your shipment is eligible, GUI will pay additional fees such as customs duties, taxes and fees on your behalf, and assess the applicable Handling Charges for the performed services and incurred cost. Handling Charges are calculated and payable upon order completion.

Yes, GUI's customer is responsible for the applicable import duties and taxes. Only when the import duties and taxes are paid at the custom, can the products be released for delivery. It is possible to claim VAT refunds from your tax authority later.

In the UK, it is possible to claim the return of the import duty and taxes under certain circumstances.

Normally we ship to most areas in the United Kingdom except for certain remote area. For other destinations, DM us via Whatsapp or Instagram. We'd love to hear from more international customers and make a tailor-made transportation scheme for you.

It's safe, cost-friendly and significantly speed up the process.

In case there are any products or parts cannot be shipped with default shipping method. We will reach you out to discuss the solution with you as soon as we can.

Please contact us or send an email.

Please contact us or send an email.

It is not possible to change or cancel your order online. Please send an email for any changes. Please note: If you have placed a made-to-order item order, changing or canceling is no longer possible since it is specially created for you. For our non-MTO products, you can change or cancel the order before it is shipped.

Shipping to the UK by sea freight will normally take around 30-50 days. Air freight will be 3-7 days but significantly more expensive. You will be updated with an exact delivery time as soon as the shipping process starts. We always try our best to communicate for any changes.

In the event of unexpected delays, we will contact you as soon as possible.

Please send an email, we will try our best to see what we can do for you.

You can return non-MTO items up to 60 calendar days after the delivery date. Please send an email or Whatsapp, our team will contact back and guide you through the process.

Made-to-order items cannot be returned, unless the items arrive damaged or faulty when delivered to you. But no worries, your order is active and we proceed to production only after you agree with the design and customized details.

It depends on the return reasons and conditions. You can find full answers on Returns & Refunds page.

Generally, we will complete the refund process within 30 business days from when we receive and confirm the item you returned. When you returned an item for non-quality reasons, the purchase amount will be refunded to the account with which the purchase was made.

Sorry to hear that! Please let us know by sending an email or Whatsapp. Generally, when MTO items are damaged during transportation, you will be refunded. As for non-MTO items, we will ship new ones as replacements. You can find full answers on Returns & Refunds page.

Please let us know which parts are missing by sending an email. We will send a new part separately.

If you need extra parts feel free to sending an email to see what we can do for you.